The emergency department is only for those who need the most critical care. Our caregivers will make sure you are updated at the next Plan of Care visit, if not sooner. Call ahead before going in person to any Cleveland Clinic location. These guidelines are in place for the safety of our patients, caregivers and community. We also have highly trained and compassionate spiritual care professionals available — not just to patients, but also to you during this stressful time. Read our tips for communicating with a loved one while they are in the hospital.
Covid our commitment to safe care
You can find a list of the tests we offer and how much they cost here. Labor and delivery. We have several testing locations, throughout Northeast Ohio and Florida.
If you call the unit and aren't able to be immediately connected with a provider, this may simply be because they are currently caring for a patient. This means that face masks are required for patients at all routine appointments and procedures without a hospital stayEmergency Department patients and for permitted visitors, even if they received a COVID vaccine. As we move forward, Cleveland Clinic is committed to vaccinating our communities and providing the best and safest care.
You should feel confident we're keeping your family — and our caregivers — safe. We try our best to include your family in these discussions by phone or virtual meetings so you're aware of next steps.
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Our teams offer daily Plan of Care visits. We also offer testing before traveling, returning to school or college and for childcare purposes. Please review the updated visitation guidelines below and screening process before you arrive. While they may not be available at the exact time you call, we know how important it is to keep you updated. Prenatal appointments. Making sure hospitalized patients connect with loved ones is important for creating a healing environment.
Here are some ways to help make the most of these update calls, so that you receive the information that's most important to you:. For Our Caregivers. The safety of our patients and caregivers remains our top priority. During these unprecedented times, our commitment to the highest-quality patient care may cause a delay in some of our communications. Yes, outside testing is accepted but all patients must have written documentation of their test and that adhere to the three-day, or hour, testing window.
For patients in the hospital, and those tested in our Emergency Departments who are considered very ill or at risk, are available within 24 hours on average.
If your appointment needs to be rescheduled, we will call and help you find a new time. But please be assured that caring for our patients is our top priority.
Please bring your appointment reminder with youMyChart or text message. Appointments and procedures without a hospital stay. Frequently Asked Questions. If you think you might have COVID or have been in close contact with someone who has the virus, you can get a drive-up or on-site test at Cleveland Clinic. This will help us have enough staff to care for these hospitalized patients. Our chaplains can help you feel connected and can be reached by calling Thank you for your patience and understanding as we all work toward improving the health and well-being of all of our patients during this pandemic.
Masks from home may be worn, or masks will be provided at entrances. Visitor Guidelines. Visitation hours remain 7 a. For your safety and those around you, we now take the following steps:. Please note: A patient's care team may make compassionate exceptions, when appropriate.
The safety and health of our patients, staff and the community remains our top priority. They trust us to keep them safe and we thank you for also doing your part. We know having a loved one in the hospital is stressful for you and your family — and it can be made worse by the COVID precautions in place to limit the spread of the pandemic. Where can I learn more? Mask Guidelines. If they don't have a personal device, we can help them schedule a time for a video call using one of our devices. In other places, we use a thermal imaging system you walk through and might not even notice.
Please note: Patients must follow all social distancing and masking guidelines. You should not visit or accompany a patient if you are sick, have a fever, have tested positive for COVID within the last 20 days or have been exposed to someone with COVID within the last 14 days. Going to a Cleveland Clinic location? Please understand that our expert providers are caring for many patients at the same time. Hearing directly from your loved one when they're able is also important.
We are now postponing many non-emergency surgeries and procedures at Cleveland Clinic Florida because we are seeing a high of patients hospitalized with COVID We continue to monitor this daily and will update you here regularly. We also know that sometimes we can't connect at that time. We base our visitation levels on data about how COVID is spreading, including state and county public health information. When entering any Cleveland Clinic location, you and any permitted visitors see visitor restrictions will be screened for potential COVID symptoms, including a temperature scan.
You will be advised what to do next. An appointment for the COVID test will be scheduled at a location and time most convenient for you. Testing Information. Your provider will decide when this is necessary. In some locations, we use no-contact, hand-held thermal scanners. Additional testing may be required for other procedures based on your symptoms. Or you may have questions at other times during the day and call the unit that's caring for your loved one.
As variants — like the delta variant — emerge, we must also continue taking other important precautions that slow the spread of COVID This may include:. We ask that you help us maintain a safe environment by:. Two visitors, 18 years and older, are permitted per patient, per day from Noon — 7 p.
Besides calling on the bedside hospital phone, we also have instructions for video connection via AmWellNow, Google Hangouts, Facetime and Skype, if they have a personal device. Coming in for your first visit in a few months? If you have an appointment scheduled with your primary care physician or at the Scully-Welsh Cancer Centeryour appointment won't be affected. Exceptions will be made if they have a health or behavioral condition that prevents them from wearing one.
Please remember that we continue to limit visitation at our facilities. Hospitalized patients. Patients are asked to remain at home until their test are released. Appointments, procedures and hospitalizations. All other red-level visitation guidelines remain in effect. We understand that having different guidelines at various places you go may be confusing, but we touch patients when they are most vulnerable. For patients being tested at our drive-thru facility or a pre-surgical testing location, are available on average within a few days.
Getting vaccinated against COVID is the best way to protect yourself from getting seriously ill from the virus. As a healthcare system, we require that caregivers, patients and visitors wear face masks in our facilities at all times. Connect with a provider using an on-demand virtual visitor call your primary care provider.